Introduction

Welcome to Glentern Limited T/A Glentern Cars (“we,” “our,” or “us”). By accessing this website, you agree to the following terms and conditions. Please read carefully.

This site provides information about our vehicles, services, and Introducer Appointed Representative (IAR) activities. We are a UK-based dealership and an IAR under FCA rules, acting solely as an introducer to FCA-authorised providers.

General Terms of Use

1. Use of Website
   • All content is for informational purposes only.
   • You may not reproduce, distribute, or use content without our written permission.
2. No Personal Advice
   • We do not provide personal financial or investment advice unless explicitly authorised.
   • Vehicle information is provided as general guidance; please confirm details before purchase.
3. Third-Party Links
   • Our website may contain links to third-party sites. We are not responsible for their content or accuracy.
4. Limitation of Liability
   • We are not liable for any direct or indirect losses arising from your use of this website.
5. Changes to Terms
   • We may update these terms at any time. Continued use indicates acceptance.

Compliance – Introducer Appointed Representative (IAR)

Our Role
Glentern Limited T/A Glentern Cars is an Introducer Appointed Representative (IAR). We introduce clients to FCA-authorised investment providers and provide general guidance. We do not provide personal financial advice.

How Our Introduction Service Works

1. Initial Contact – You contact us regarding regulated financial products.
2. General Guidance – We provide general information about available options.
3. Introduction to FCA-Authorised Providers – We connect you with FCA-authorised advisers.
4. Decision Making – Any decisions regarding financial products are made by you with FCA-authorised providers.
5. Transparency & Conflicts – Any potential conflicts of interest are disclosed upfront.

Risk Disclosure

• Financial products carry risk, including potential loss of capital.
• All information is general guidance and not personal advice.

Vehicle & Service Disclaimers

• Vehicle information, pricing, and availability may change without notice.
• All details are provided for general guidance; please confirm before purchase.
• We are not responsible for any errors, omissions, or misrepresentations.

Privacy Policy (UK GDPR Compliant)

1. Information We Collect
   • Personal data such as name, email, phone, and enquiry details.
   • Technical data such as IP address, browser type, and cookies.
2. How We Use Your Data
   • To respond to enquiries, provide services, and improve user experience.
3. Sharing of Information
   • We do not sell your personal data.
   • Data may be shared with service providers or as required by law.
4. Your Rights
   • Access, correction, deletion, and restriction under UK GDPR.
   • Right to withdraw consent where applicable.
5. Data Security
   • Reasonable technical and organisational measures are in place to protect your data.

Cookie Policy

• Our website uses cookies to improve functionality, analyse traffic, and personalise content.
• You may manage or disable cookies via your browser, but some features may be affected.

Complaints Policy

Glentern Limited T/A Glentern Cars is committed to fair treatment of customers. If you have a complaint:

1. Contact Us
   • Email: admin@glenterncars.co.uk
   • Registered Office Address: 19 The Parade, Colchester Road, Romford, England, RM3 0AQ
2. Acknowledgement
   • We will acknowledge your complaint within 3 business days.
3. Resolution
   • We aim to resolve all complaints within 8 weeks.
4. Escalation
   • If unresolved, you may contact the Financial Ombudsman Service (FOS) for IAR-related complaints or other relevant UK consumer protection bodies.